Citizen's Charter

       A Citizen's Charter is a public document that outlines the services provided by a government department, local self-government institution, or public organization, along with the standards, procedures, responsibilities, and grievance redressal mechanisms related to those services.

Key Objectives of a Citizen's Charter

  • Ensure transparency and accountability in public service delivery.
  • Inform citizens about the services available to them.
  • Specify the time limits for providing services.
  • Define the responsibilities of officials and service users.
  • Provide mechanisms for grievance redressal and feedback.
  • Improve the quality and efficiency of public services.

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